Question 1

How long does it take to verify a newly registered school?

Accepted Answer

Verification typically takes between 24 and 48 hours. Our regional compliance team verifies CAC corporate registration, state Ministry of Education approval, and proprietor contact details before granting full SaaS portal access.

Question 2

How do parents pay school fees securely through SMS Naija?

Accepted Answer

Parents can log into the Parent Portal using their phone number or student ID. From there, they can make instant payments via debit cards, bank transfer, or USSD through Paystack. Payment receipts and fee breakdowns are generated immediately.

Question 3

Can teachers record grades and attendance on mobile phones?

Accepted Answer

Yes! The SMS Naija Teacher Gradebook and Attendance Tracker are optimized for mobile phones and tablets. Teachers can mark daily attendance and input Continuous Assessment (CA) scores directly from any smartphone browser.

Question 4

How do I reset my portal password or recover proprietor access?

Accepted Answer

Proprietors and school staff can click "Forgot Password" on the Portal Login screen. If you no longer have access to the registered email address, submit a ticket above with category "Portal & SaaS Technical Issue" and attach proof of school ownership.

Question 5

Is student data secure and compliant with NDPR rules?

Accepted Answer

Yes. All data stored on SMS Naija is encrypted at rest and in transit using SSL/TLS 256-bit encryption, fully compliant with the Nigeria Data Protection Regulation (NDPR).

Contact Support

Send Us a Message

headset_micQuick Contact

location_citySMS Naija Regional Hubs

Need Answers Quickly?